Return & Refund Policy

Return Eligibility

• Return Window: 1-3 days — e.g., within 3 days of delivery.
• Item(s) must be unused, unwashed, and in original condition with tags attached.
• Original packaging/invoice should be included where possible.

Non-Returnable Items

• Discounted / sale items: NOT RETURNABLE
• Innerwear, accessories, or customized items: NOT RETURNABLE

How to Request a Return

• Contact us at 01326-708876 or inbox us with your Order ID and reason for return.
• Our team will confirm eligibility and share the return process.
• Approved items should be sent back via COURIER METHOD.

Exchanges

• Size or product exchanges are available for eligible items, subject to stock availability.
• Exchange requests should be made within 3 days of purchase.

Refunds

• Refund Method: bKash / Nagad
• Refund Processing Time: 1-3 days after the returned item is received and inspected.
• Delivery charges are non-refundable unless the return is due to our error (wrong/damaged item).

Damaged or Wrong Items

• Please contact us within the first day of delivery with photos of the item and packaging.
• We'll arrange a replacement or refund once verified.

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